FAQ

Sales Questions

• How to buy your products without a credit card? What are the payments terms?

The preferred method for ordering our software is through online ordering using a credit card. Using this way you can download the software instantly without any delays saving you precious time. Software download link is sent via email. If you wish to pay without a credit card you can send us a Bank Money Order, Certified Cheque, PO (on orders of 500$ US or more), Bank Money Transfer along with the completed order form which you can download by clicking the link below: OrderForm Usually it takes up to 10 business days to complete your order offline using this method. For additional information click here: OrderFax

• How is your product delivered?

All our password recovery products are delivered electronically online only. So there are no shipping charges. After order completion the invoice and software download instructions are sent to the email address provided during the registration process within a few minutes of registering. After the payment, the software can be immediately downloaded via our Web-store.

• How to buy your products without a credit card? What are the payments terms?

All our password recovery products are delivered electronically online only. So there are no shipping charges. After order completion the invoice and software download instructions are sent to the email address provided during the registration process within a few minutes of registering. After the payment, the software can be immediately downloaded via our Web-store.

• Is there a way to re-download the purchased copy of Active@ Password Changer and install it again? What do I need to do to get the latest software updates for Active@ Password Changer?

You can download your licensed software again, at any time using our Clients Center free of charge: https://secure.lsoft.net/clients/

All upgrades are free within 90 days after purchase.

• How can I change the email address for my order/profile because I am changing the provider?

When accessing your order from a download link, you may click on the "Change E-mail" link. A charge may apply. Should you have any questions, you may contact sales@lsoft.net

• I am not able to download the software after purchasing the annual support. I click on the link "Re-Download", and it keeps returning me to order information page for my order.

The order information page contains a button which reads "Click to E-mail Me Registration Info". Please click this button and an email will be sent to you with your registration keys and download access link.

• I have previously purchased an earlier version of the software. Can I download the latest version?

Yes, you may. Please use the download access link that was emailed to you when you purchased the product. Accessing this link to provide you options to get the latest edition. You may also visit our Customer Communications Center to login in with your email address.

• I recently purchased the support renewal and immediately checked for an update to my product. It indicated there were no new updates in the UPDATES section of the Customer Support Centre.

Simply go back to the Orders/Downloads section within your profile and click to RE-DOWNLOAD your actual software product. You will automatically be given the latest edition of the software. An email will be sent to you with new registration keys and a download access link.

• I just placed an order for your software via PayPal and I have not received my registration keys or access links to the software.

If you have used an e-Check payment method, it can take several days for this transaction to clear through PayPal You may wait for the transaction to clear or you may place a non e-check order through PayPal and contact us at sales@lsoft.net for assistance to cancel the first transaction.

• Is there a way to re-download the purchased copy of Active@ Password Changer and install it again.

If you have used an e-Check payment method, it can take several days for this transaction to clear through PayPal You may wait for the transaction to clear or you may place a non e-check order through PayPal and contact us at sales@lsoft.net for assistance to cancel the first transaction.

• What should I do if I receive the following error while purchasing the software: General System Problem. Contact Support Dept. Unable to access an order. Your session might be expired. (IP:000.00.00.00).

You should go back to the product's order page and try to order the product again (click the button "Go to secure site..." one more time). This error usually occurs if we are having temporary technical difficulties.

sales @ lsoft.net

+1 (877) 477-3553,
+1 (905) 812-8434

LSoft Technologies Inc.
2550 Argentia Road, Suite 218
Mississauga, Ontario
L5N 5R1
Canada

© 2016 LSoft Technologies Inc.